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Business World |
April 2015
162
took the approach that if I were to build this
one patient at a time and give great personal-
ized care and customer service that word of
mouth would get around and people would
begin to choose Medic-One because they
knew they would get value,” he said.
With a steadfast vision to becoming a bench-
mark ambulance service, Medic-One focuses
on innovation and technological reinforce-
ment to ensure the agency remains a crucial
point of actionwhen community needs arise.
“We have a new state of the art digital radio
system that allows our central dispatch cen-
ter to communicate to all of our crews in the
field,” Kibler said. “This system is microwave
linked and enables seamless radio communi-
cation throughout our entire two-state ser-
vice area.”
“The improvements from digital to ana-
log have had a huge impact on the safety of
our crews, there’s now very clear and precise
communication from our dispatch center
out into the field,” Kibler continued. “There
are no dead spots where we can’t communi-
cate with our staff.”