4 / 10
Business World |
April 2015
160
In their first year of business, January 2001,
Medic-One’s 24 employees completed 1,250
ambulance transports. In 2014, the crew
went on over 30,000 runs. The explosion
in growth comes down to Medic- One and
Kibler’s own personalized care philosophy.
“Through that personalized care, you build
relationships,” he said. “Being that you’re
talking about life, which is the most precious
commodity, with this personalized care peo-
ple begin to give their trust and the facilities
start wanting to transport their patients with
someone who is going to take care of their
patients.”
Today, Medic-One handles emergency and
non-emergency ambulance transportation
with additional wheelchair van services
that run throughout northeast Arkansas.
Licensed in two states, the agency has the
ability and opportunity to quickly trans-
port patients from one state to another. It
wasn’t always like this. Kibler remembers
a time where Medic-One occupied a very
small share of the care with other competi-
tion. With foresight, he realized he needed a
point of differentiation.
“I thought about how I was going to grow
my market share in our community and I