Iberostar Hotels & Resorts | 9
the years has been phenomenal. Slogans like
‘Once you go, you know,’ they call attention.”
Still, the magnetic appeal doesn’t lessen
the necessity for delivering high-quality ser-
vice.
“But it’s not only the reputation, it’s what
you offer when they’re here,” Hofer said.
“We have always tried to be different and
very successfully in the last years, with not
only the hardware at the hotel location-wise
and room size – it’s just the number of things
you can get here. You can have a simple meal
in one of our beach restaurants, you can go
into the buffet restaurants and have inter-
national foods. Then the focus at night goes
from Japanese to Italian to Mexican to gour-
met restaurants to Cajun and surf and turf.”
The property, in fact, is home to 11 a la
carte, three buffet and three beach restau-
rants. “The variety of things that are offered
on a daily basis has been very successful for
us,” Hofer said.
“And you have to know that the people
make the place at the end of the day, so we
have been very focused on guest service, on
service in general and giving people the right
