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need” was their guiding prin-
ciple. That meant doing great
work, but it also meant ensuring
the customer was comfortable
with the process every step of
the way, that all their questions
were answered, that they were
confident that the work would
be done well and to their exact
specifications. Prior to starting
his own electrical company,
Wayne had previously worked
for several others in Saskatoon,
and he believed that customer
care was missing from the mar-
ket at the time.
“There were things he wanted to
do differently,” Kim recalls. “He
had been involved in the trade
since 1980, but he had never
been satisfied with the way he
saw customers being treated.
He thought he could do better.”
“It’s about the simple things,”
she explains. “It’s about be-
ing consistent. It’s about being
there when you say you’re go-
ing to be there. Those are the
things that some of the other
companies that were out there
weren’t providing. We wanted
to provide customers with a
better option.”
Sheldon, meanwhile, started
his career in the industry as
Wayne’s apprentice while with
another company. He joined
him at W. Hunter Electric in
1998, and then became part
owner in 2005. He has shared
his vision for better customer
service every step of the way.
FEBRUARY - MARCH 2020
“People often have
the impression
that because we’re
a relatively bigger
company that we
won’t come and
tackle the smaller
jobs.”