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range in value all the way from
$10,000 to $36 million.
No matter what kind of compa-
ny the client is, however, Frank-
lin believes they choose Mark
Turner Construction for the
same reasons – their hones-
ty, integrity, and their commit-
ment to doing things “the right
way.”
“I would say 90 per cent of our
work is directly negotiated,” he
says. “We don’t have to ten-
der. That’s because we have
so many clients out there than
trust us. They know that we’re
going to work hard for them.
They know we’re going to do
things in their best interest.”
The company has earned that
reputation, he adds, by “getting
back to basics.”
“That means treating peo-
ple the right way and doing
what you say you’re going to.
It means focusing on the little
things that clients truly appreci-
ate. We pick up our phone when
they call; when we miss a call
we respond urgently; we show
we care about them and their
project. There’s a lot out there
to distract you, and companies
can easily drift away from doing
those things, but we make sure
that doesn’t happen.”
Of course, the company also
reliably delivers high quality
finished products – and their
award recognition backs that
up. Franklin says that consis-
tency is about getting it right at
the beginning, and bringing the
right subcontractors on board.
“You have to put the right sub-
contractor on the right job,” he
says. “We can do that because
we’ve been in this area a really
FEBRUARY - MARCH 2020