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help the clients make informed decisions
about which way to go. We have the kind of
deep technical background that allows us to
do that.”
Rob estimates that 90 per cent of their work
with private clients is also either repeat or re-
ferral, and for the same reasons.
“We treat people with honesty and integrity,
and our clients appreciate that and pass that
on,” he says.
Over the years, clients have also appreciated
the high performance of the Island Energy’s
systems. The company ensures those perfor-
mances by thoroughly vetting every system
before handover, and by maintaining a data-
base that tracks every model they sell and re-
minds them to follow up every year to ensure
the proper servicing is being performed. The
company also conducts on-site checks of every
new install.
The quality is not only driven by Rob, however.
Island Energy employs the right people down
the line. Heather Cattell bought into the com-
pany in 2007 and the staff has been developed
and refined over the years, and now consists
of a group of highly skilled, friendly, technical-
ly-adept professionals. The company ensures
they remain at the cutting edge of the industry
by equipping them with the best tools for the
job, and by continually upgrading their skills
through education, product seminars, and
memberships in the trade associations.
“The people that have been here a long time
are the ones that work hard, that are really
honest, and they are definitely team players,”
Rob says.
BUSINESS WORLD MAGAZINE