June 2015
| Business World
31
“The sharing of success is the key. People like
to work with teams that are successful. Once
you get that under your belt, it’s a much eas-
ier sell,” LaRonde continued. “It’s a commu-
nity within a community. It feels like a fam-
ily. We’ve been here for a long time and the
community owns us.”
The collective purpose on display within
Burlington Mall also extends towards ad-
vancements on the aging facility.
“Our building environmental system is a
bit of a mule,” Carvalho said. “Because of
its age, it requires our building operators to
take ownership of how to control it. It gets
a little cumbersome at times. Kudos to the
individuals who are involved in this – moni-
tor it, tweak it and keep adjusting it, so it’s
a manual function that regulates when the
lights come on and go off, they do their own
assessment of the physical atmosphere inside
the building. That is critical to making sure
that the savings are up.”
“It’s a two-way street,” he continued. “Their
opinions are very highly regarded and it helps
to nurture the relationships, and we take that
very seriously. You know the old adage, practice
what you preach. That is what we’re all about.”
