Business World |
June 2015
18
both worlds – technology and peace of mind
for the homeowner.
“Home automation gives you the ability to
use mass technology in any home,” Iula said.
“Customers can log on from anywhere in the
world and basically operate their house from
their cell phone – From when a customer is
controlling the blinds to the sprinkler sys-
tems, overhead garage doors and their secu-
rity system.”
Aside from the technological aspects, award-
winning customer service comes down to
the bare basics of quality relationship build-
ing with your supply chain and subcontrac-
tors. Not to be overlooked, Decora practices
its due diligence during the course of action.
“We establish strong relationships with
them based on the quality and service they
provide,” Iula explained. “We’re meeting up
with everyone that works for us or with us
to guarantee that quality materials are going
out to our homes and the quality of installers
on all subcontracting.”
COMMUNITY ADVOCATES
Renowned for their attention to detail, cus-
tomer service, craftsmanship and high stan-
