June 2015
| Business World
17
was one of the most complex homes they and
the structural engineers, Rempel Engineer-
ing, have ever worked on. This is definitely
something you don’t see every day.”
BUILDER PROGRAM
Building trust with your customers and
pride within your staff is an all encompassing
commitment to customer service at Decora
Homes. A key to their success in providing
exemplary customer service is offering the
most up to date amenities, including tech-
nology.
“We run a Buildertrend program in our com-
pany,” Iula said. “It’s a management program.
So all change orders, documents, timelines,
progress pictures, gives the customer the
ability to see the schedule, and do change or-
ders from anywhere - they don’t have to run
across town to come and sign something.”
A sign of the times innovation, home auto-
mation is becoming more and more com-
monplace within higher-end homes and
among clients. Delivering quality and peace
of mind, automation combines the best of
