136 | Business World Magazine |
March 2014
he says. “That one of the key objectives of the
business and always an area in which we want
to get better. We have regular benchmarking
studies done by outside organizations that
report our efficiency as among the best in
North America.
“We’ve developed relationships with
equipment suppliers, chemical suppliers and
linen suppliers, and we think that’s very im-
portant for the success of our business. We’ve
been pleased with those relationships and we
think part of our success has been by foster-
ing strong working relationships with our
suppliers. You’re only as good as your weak-
est link.”
