July 2013
| Business World Magazine | 197
sophistication in its support to these indus-
tries, Airtronics has further evolved by creat-
ing its own line of products as evidenced by
Metal Gourmet. This is a new division which
specializes in the production of mobile food
carts and trailer systems essential in the food
service trade. By expanding on its own new
product lines, and continually seeking means
to improve quality and manufacturability of
products for its existing clients, Nevin says
Airtronics is positioned for further growth
and continuance of the company’s legacy for
innovation and integrity.
Nevin doesn’t speak glibly about the im-
portance of quality and customer service be-
cause he has, too often, witnessed the impact
that occurs when national companies heavily
rely on sourcing from foreignmanufacturers.
For all the talk of manufacturing returning
to the US due to increases in foreign labor,
transportation and quality denigration,
Nevin says there are many companies who
still turn to foreign producers. “It is tough to
compete when some potential customers are
more concerned with costs than quality,” he
says, adding that savings, for some, outweigh
the inconveniences and inconsistencies in-
curred from foreign outsourcing. Nevin says
that awareness compels everyone at Airtron-
ics to maintain the best relationship possible
with existing customers, which ultimately
prompts quality, delivery on assurances,
design cooperation and collaboration, and
committed response to customer needs. As
Nevin says, “We want our relationship to be
so good that our customers will actually want
to resist sending their business offshore.”
