Page 164 - BWM Dec 2012

164 | Business World Magazine | December 2012
trade shows, and from Jonathan and Kevin’s
personal background and experience in the
fire service industry. “As far as the chassis,
everything is top of the line with up-to-date
technology that comes right from the ven-
dor we’re using for the particular chassis,”
Jonathan says.
“As far as the electronics – warning
lights, sirens and other safety features – we
stay up to date and receive all the informa-
tion and technology as soon as it becomes
available. As soon as there’s something new
and available, we add it to our vehicles.”
After delivering a quality product,
Wynn Southeast Apparatus makes it a pri-
ority to follow up with excellent customer
service. “At least 50 percent of what we do is
customer service, along with a good quality
piece of equipment,” Jonathan says.
Warranty packages are provided for
each remount, refurbishment or new appara-
tus to guarantee the lifespan of the product.
If a truck breaks down or has any problems,
they have a 24-hour response time to fix any
issue a customer may have. “You call and we
respond,” says Kevin.
The company employs a staff of 24, all
of whom make up a “very good team,” Kevin