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March 2015
| Business World
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egant Hotel’s commitment to delivering the
best experience for all of their guests, the
Turtle Beach team goes above and beyond;
something which guests have recognized ac-
cording to Scholey.
“Lots of guests comment on the fact that
they think Turtle Beach has a good ‘heart’,”
she explained. “Which is all down to an in-
timate yet spacious layout, and a dedicated
and genuinely happy team lead by a fantas-
tic and experienced general manager Charles
Maynard, who is well known for going the
extra mile for his team and guests.”
In some cases, all-inclusive resorts have faced
criticism for feeling ‘soulless’ or lacking the
care, attention and personality that a vaca-
tion spot truly requires. Though Scholey is
adamant, “This couldn’t be further from the
truth at Turtle Beach.”
“Each guest is greeted personally on arrival
by a member of staff and a refreshing rum
punch to make their long flight seem like a
distant memory,” she continued. “Having
completed a brief check-in form, either over
a cool welcome drink or in the comfort of
their room, guests are given a schedule of
what’s happening that week including spin-
ning classes at the gym, a round of beach
cricket with the staff, a historic walking tour
of the neighborhood or a cocktail making
lesson and more. Then guests are left to un-
wind and can choose to dine in one of the
restaurants or simply relax with a sundowner
by the pool.”
“Our staff really works hard to remember
names and faces of every guest to make sure
that they feel as at ease and welcome from
the moment they arrive to the moment they
leave,” she added.
The staff ’s efforts have also been rewarded