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February 2015

| Business World

101

Lucia’s Leading Hotel. Honoring the staff

and their exceptional dedication to the

quality of service they provide, Torille ac-

knowledges that while it is something to be

celebrated and enjoyed, it also means that

expectations have been raised.

“We were elated when we realized we won

it,” she said. “We understand what the award

is and what it defines – the quality of service

and how we have to bring that up. We use it a

lot in our marketing initiatives and it has in-

creased the stature of the resort. It has given

us an opportunity to evaluate the product

and raise the quality of the product as well.”

Beating out other leading resorts on the is-

land has placed The Landings in elite com-

pany. But part of being named the leading

hotel on the island for two years in a row

means learning from the competition and