Trans Care | 7
in terms of its delivery of services. Between
Ferrell’s local ties to healthcare providers and
his team’s diligent approach to duty, Trans-
Care quickly capitalized on market oppor-
tunities. Over the years that have followed,
Trans-Care has neither stopped growing nor
expanding upon its services. In 1998, EMS
operations were enhanced to allow for ad-
vanced life support. Since 2000, Trans-Care
has been awarded the 9-1-1 response con-
tracts crucial to communities such as Clay
and Vigo Counties of Indiana.
In addition to serving the dense urban
populations of Indianapolis, Trans-Care is
caring for those within rural communities
where service is a critical necessity. As Ward
explains, rural areas are not graced with the
greatest number of hospitals deploying emer-
gency medical services. Good paramedics are
required because the drive to a hospital can
take more than 30 minutes depending on
the location of the emergency. Having high-
ly skilled staff helps mitigate the potential
for problems in serving rural residents. Yet,
Ward says there are also challenges that have
to be overcome as a business serving a rural
population. “We are a private company and
we have to pay for everything. It’s a challenge
to ensure we’re being cost-effective without
compromising our capabilities in caring for
patients,” he says.
EFFICIENT & EFFECTIVE
Maintaining a constant state of readiness
and rapidly responding to the call of duty in
destinations where protocols can differ from
county to county requires a great deal of col-
laboration, internally as well as externally
with other agencies. Ward says inherent to
Trans-Care’s success has been the company’s
emphasis on collaboration, and that reso-
nates throughout every department of their
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