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The hotel’s employee engage-
ment efforts are still ongoing
– according to Karan, that’s a
process that will never really
end, as there are always ways to
improve. Still, the results so far
have been highly impressive.
The Best Western Premier Pé-
tion-Ville has not only been
recognized by the World Travel
Awards, but by their customers
as well. They have achieved a
Certificate of Excellence on Tri-
pAdvisor, for instance, which
is granted to accommodations
that consistently earn great re-
views from travellers.
Moving forward, the hotel aims
to continue earning those high
marks from guests. Karan be-
lieves the key to doing that is
avoiding complacency.
That means continuing to im-
prove the quality of amenities
such as the restaurant, whis-
ky bar, and terrace lounge. It
means continuing to try and
source new material, and con-
tinuing to introduce new tech-
nology to make the guests stay
more convenient.
BUSINESS WORLD MAGAZINE
Staying
positive