13 / 54
January 2019
| Business World Magazine
struction process goes.”
To achieve that level of client satisfaction,
Align Builders prefers to get involved with a
project as early as possible, ideally before
the design is finalised. If a client just comes
to them with just a general idea, for example,
then the Align team will have the opportunity
to truly learn and understand their needs and
propose solutions that are both cost and time-
effective.
The company will even develop multiple
preliminary drawings – as well as the realistic
costings that will go with them – so the clients
will have options, and the chance to make in-
formed decisions about “what they really need,
and what they really want,” Ben says. That
way, the client can go into the actual engineer-
ing and design stages with a lot of the deci-
sions made, which will very likely save them
considerable time and expense.
If a client goes to a designer first, on the
other hand, things can turn out differently.
“If a client has a dream and a vision, but
doesn’t have a contractor like us involved, they
can over-design something that their budget
doesn’t allow for,” Ben explains. “But we can
accurately take all the costs into consideration,
and we can show clients where their budget