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relationships.
“The reason that we’ve done so well is be-
cause we have such a strong team. The staff
is encouraged to build relationships and we
talk about what it means for residents to be
here. This is a home, and it may come with
health services, but this is a home and resi-
dents have busy lives, great histories and our
staff has a personal interest in their wellbe-
ing,” says Buckley. So intense is that commit-
ment, should a resident’s call-light become
activated, anyone of staff may respond to the
call. Buckley says it is common to find the
CEO or other principals in administration
responding to such calls or helping clean-
up dishes or helping in some other capacity.
“We’re all here for our residents and com-
mitted to making sure they’re getting what
they need,” says Buckley.
Responding to residents’ needs remains
the most notable nuance of this communi-
ty’s history and future. As a relatively small,
independent, not-for-profit continuing care
community, Drescher says Attic Angel ben-
efits from being flexibly adaptive and pro-
active in responding to needs as they arise.
“We are trying to be good stewards of the
Attic Angel organization and the residents
Business World Magazine |
February 2019