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proach to quality control, en-
suring every project not only
meets their own quality stan-
dards, but also fully complies
with all the terms of the con-
tract.
Howard credits the company’s
quality consistency to their sys-
tem and experience, but also to
the personal care and commit-
ment of the staff. He says that,
at the end of the day, “building
is not a science, it’s an art.”
“If you take ‘x’ amount of yards
of concrete and ‘x’ amount of
gallons of paint and pour it in
a barrel, it’s not going to come
out looking like a building,” he
says. “A building is a product of
the people who create it. The
better the artisans you have,
and the better the craftsman,
the better the product you get.”
“That’s why we try to recruit
people with the same mind-
set we have,” he says. “It’s not
enough that they have the right
talent. They have to be profes-
sional, service-driven, and qual-
ity-driven.”
And once they have the right
people, Chris-Tel Construction
has been very successful at re-
taining them. Howard says the
company’s employee turnover
rate is less than half of the in-
dustry average. Many of their
team members have been with
the business for over 10 years.
“The culture that has been built
here is really amazing,” Molly
says. “I truly believe it’s one of
the best in the industry.”
APRIL 2019