WHATISYOURFAVORITETHINGABOUTYOUR
COMPANY/ORGANIZATION?
Keith Paul
President, HandyPro
“The people we work with and
the people we serve.”
“The best things are the franchisees,
the employees, the coworkers, the team.
It’s everybody.”
Robert Gurinowitsch
Chief Operating Officer, HandyPro
“It’s our employees and the relationship that we
have with the employees. It’s a big family. As
everybody knows, families do have some
disagreements once in a while, but they all work
it out and get back together and keep going
forward for the good of the group. A lot of
companies feel they have the best employees in
the country, andwe feel the sameway.”
MelYoder
President/Chief Executive Officer,
Yoder Lumber Company
“It’s the high level of customer satisfaction and the
feedback that we get from the customers. I know that,
based on our surveys, our customers are enthused, they
give us a lot of referrals and I know that from our
questionnaires that we’re in the top echelons of customer-
satisfaction rates. We’re up there with Apple computers
and the big boys in terms of satisfaction.We’re like double
the scores of most companies and it’s because the service
works and people love it. Our slogan, the byline on our
sign, is ‘Outdoors is Fun Again.’ That’s exactly our goal
and the customers get it. That’swhat they love about it.”
Walter Ewell
Vice President of Franchise Development,
Mosquito Joe
“I like the fact that we’re experiencing and expecting growth.
I think, along with that, there’s always opportunity. I always
like the challenges of growth. It shows, in my mind, forward
progress. Everything should evolve. Things shouldn’t be
static. I think there’s always opportunity to improve. The
improvement doesn’t have to be earth-shattering.
Sometimes having involvement from ever ybody
understanding is the improvement. I wouldn’t be here if
therewasn’t opportunity for growth.”
Dan Pisani
Director of Operations and Engineering,
Township of Georgina (Ontario)
