November 2013
| Business World Magazine | 203
members a reason to enjoy Knickerbock-
er, anytime they like. Of course, there are
also the traditionalists, generally the more
senior members, who come to the club as
a sort of refuge; a place they feel comfort-
able coming to just to unwind, read the
paper, socialize and have a meal.
Member happiness is the number one
priority at Knickerbocker. Inglis says that
drives a lot of attention to detail in taking
care of the facilities, but also constant fo-
cus on operational efficiency and impart-
ing friendly, professional customer ser-
vice. Inglis says that themanagement team
