126 | Business World Magazine |
November 2013
cilities, a dedicated and well-trained staff
and efficient management systems. The ef-
ficiency in management systems are recog-
nized by Operations Director Pansy Murray
who credits “planning, and more planning”
as part of the terminal’s success. Consistent
focus on training, communication with ten-
ants and test drills to monitor and measure
performance issues in the range of events that
could be encountered are part of the opera-
tional dictates. “We look at riskmanagement
and disaster recovery, communicate regular-
ly with the port and talk with our tenants.
Whether it is some natural disaster or in the
event of a fire, we train all staff in how to use
fire extinguishers, safety equipment, so they
can learn what we can do to bring it under
control. We push training, evacuation plan-
ning and more,” says Murray. Though she
gratefully acknowledges there have been no
major recent trials, that wasn’t the case a few
years ago when Hurricane Ivan swept past
the island. Fortunately, as Murray says, “We
had all the people in place ... we knew just
who to call and staff came in to help clean-
up... and we worked through the night, but
got everything back in place in one day and
were ready for the cruise ship that docked
early the next morning ... our recovery plan
worked that day,” says Murray.
Staff socializing during a round of archery at a company outing
