100 | Business World Magazine |
July 2013
ing how significant this was to healthcare
providers as well as their patients, Ameri-
Care was the first ambulance company in
Indiana to offer specialized preventative care
to any passenger coming in contact with its
stretchers. AmeriCare deploys specially-de-
signed textiles which reduces friction to pre-
vent skin tears, padding that relieves pressure
point areas to prevent new wounds from ap-
pearing and diminishes potential for current
wounds to be made worse during transporta-
tion.
AmeriCare also offer the much appreci-
ated “Heads-Up Seven-Up Program,” an ini-
tiative that allows skilled nursing facilities to
receive a “heads-up” notice whenever a new
resident is about to be transported to their
facility. Too often, hours may pass between
a hospital’s indication of discharge and the
actual time when a client arrives at the senior
care center. At many facilities, the person
may arrive to find preparations have yet to
be fully made, and if that arrival comes dur-
ing a shift change, Ott says the new admis-
sion might be greeted with a sense of chaos.
AmeriCare takes the time to let healthcare
providers know exactly when the patient is
arriving, giving them time to better prepare
for the admission and better opportunity to
make a great first impression. Ott says these
are minor details that can help make a major
difference in services to its customers, and
to be sure, the dedication to that service is
honed by respect for families.
Family is an unceasing focus of Ott’s con-
siderations. Today, while he and his wife have
become parents to two sons, Ott has a much
larger extended family in the form of com-
pany personnel. AmeriCare fosters a family-
friendly, team environment complemented
by uncompromising family values involving
