December 2013
| Business World Magazine | 33
such as a power outage or other situation,
SeniorCare is able to identify and access
resources available at other facilities, to
assist another in need. As Vatch affirms,
the company takes its customer service
responsibilities very seriously, treating all
in the same manner that personnel would
want their own close family members to
be treated.
As for the future, Vatch says he antici-
pates the company will continue to grow,
but not for the mere sake of growth, rath-
er in accordance with needs of the clients
SeniorCare EMS is serving. He expects
the company will also advance in commu-
nity para-medical modeling, designed to
provide care in such a way as to mitigate
unnecessary trips to hospital through the
deployment of more localized services.
Otherwise, the focus at SeniorCare EMS
involves constant improvement in deliv-
ering clinical excellence. As Vatch says,
“We’re striving to make sure we’re oper-
ating as efficiently as we can ... reevalu-
ating every process to see if we can do
it smarter or better.” And in terms of the
level of care compelling efforts of staff at
SeniorCare EMS, there may not be room
for improvement in that realm. Vatch, no
doubt, speaks for all when he says, “We
love treating patients and have a real pas-
sion for serving our clients ... we feel very
fortunate to be able to do what we do.”
