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| Business World Magazine |
September 2012
the dealerships, resulting in great customer
satisfaction,” Welter said.
FINDING SOLUTIONS
J.D. Byrider is all about finding solutions,
whether it’s at the customer level or the cor-
porate level. The management team knows
the three different offshoots of their compa-
ny – sales, service and the collections depart-
ment – need to all be moving in the same
direction at the same time.The key to achiev-
ing that synchronicity is having good people.
“
We strive to find highly effective managers
to become franchisees because managing
each of those departments and helping them
understand that they have to work together
is essential,” said Pearce.
And, while the global financial crisis in
