September 2012
| Business World Magazine | 29
ence while building great relationships with
our franchisees and the customers we serve.”
Formal meetings are held three times
a year to give franchisees an opportunity to
review their businesses and discuss ways to
improve. Two of these meetings are focused,
comparative operational reviews. The third
is an annual convention where the corpo-
rate management team reviews the business
and franchisees and corporate staff engage in
workshops and other opportunities to build
relationships with one another. “We believe
the model of our service to our franchisees
really manifests itself to their customers at
