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| Business World Magazine |
November 2012
the company sends up to seven people from
corporate a few days beforehand to help set
up.
“
We’re focused on operations, we know
our concept, we know our business,” Curis
says. “We’re experts in the operations part of
our franchise.”
“
After the grand opening, corporate will
stay for up to another week, two sometimes
if it is exceptionally busy, because number 1
and number 1 is customer service and food
quality,” he says.
Once a new store opens, a field manager is
assigned for every 10 stores to check on the
daily operations of each location. Happy’s
Pizza also provides stores with continuous