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| Business World Magazine |
November 2012
(
own franchise. This kind of retention con-
notes to continuity of service and consistent
familiarity with customers: an aspect often
obscured at big-box stores where there is
seemingly constant turn-over. “There’s a dif-
ference in the atmosphere,” notes Dahl.
While store owners focus on fulfill-
ing their customers’ needs, FCI is steadfastly
focusing on helping their franchisees. De-
scribing their corporate culture, Dahl avows,
Our motto for years has been the success of
franchisees is our highest priority… and we
live by that.”
FCI engages a staff of less than two
dozen whose primary purpose is to serve the