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Business World |
May 2015
128
doing right to engage the guests in order for
them to return to Accra again and again.”
LEAN MANAGEMENT
SYSTEM
For Monickoraja, maintaining the promi-
nence of the hotel goes beyond just the vi-
sual aesthetics. While important, nurturing
the human capital means a greater return on
investment – both for the property and the
guests visiting.
“We believe in fairness and treating peo-
ple the way we want to be treated,” he said.
“We’re very fair and we believe in a lean
management system. A part of that, we have
two important statements during the inter-
view process that we share with our new as-
sociates: we would never want to waste your
time and on the other hand we don’t want
them to waste our time.”
“Accra Beach Hotel and Spa is one of the
most prominent hotels in the south coast,”
Monickoraja continued. “It is important to
hire the right talent, groom the right talent