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Business World |
March 2015
160
systems. We design those; we integrate them
at one of our shops and then install them at
the food and beverage company that needs
additional cooling or freezing capacity.”
LISTENING AND LEARNING
The broad range of project sizes the Corval
Group undertakes yields revenue between
$5 and $25 million. The contrast in proj-
ects illustrates the level of importance placed
on building quality, long-term relationships
with their vast client base. Gaining the inside
track and going beyond the traditional busi-
ness-to-business affiliation helps the Corval
Group see things differently and obtain a
more intimate understanding, intrinsic for
both project success and customer satisfac-
tion.
“We spend a lot of time getting to know the
clients in their offices and figuring out what
their capital or maintenance spending and
project plans are,” Swenson said. “Then we
really try and take a step back and see how
we can differentiate ourselves in the prod-
uct/service offerings we can provide them
that helps us stand out against our competi-
tion.”
“A lot of it is listening to our clients, under-