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Business World |
April 2015
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WORKING RELATIONSHIPS
At Castaways Resorts & Suites, they aim to
form strong and long-lasting relationships
with all stakeholders. That includes compa-
nies and platforms such as Expedia, which
posts their rates and provides them with
many bookings, and Carnival Cruise Lines,
which is one of the hotel’s major sources of
guests.
Castaways Resorts & Suites also have a close
relationship with Inchcape Shipping Servic-
es (ISS), a local company in the shipping and
international trade industry. Their workers
and employees often stay at Castaways.
“Our working relationship with all those
companies is very good,” he says. “Commu-
nication is open and free. We’re able to meet
their needs, and if we’re not, we let them
know right away.”
The hotel also fosters strong relationships
with other local hotels. When they are
booked to capacity, Deveaux said they don’t
mind making referrals to hotels on other
parts of the island, and those other hotels
will do the same thing.
“It’s one country and one island, and what’s
good for the island is good for everybody,”
he said.
MOVING FORWARD
Currently, the majority of guests are drawn
to Castaways Resorts & Suites by positive