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April 2015
| Business World
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beauty from a unique vantage point.
Themain ferry terminal is located at Albuoy’s
Point in Hamilton along with 10 others lo-
cated island-wide. The Department manages
these terminals and oversees a fleet of ferries
that are clean, spacious, air-conditioned and
efficient.
“The challenge there is keeping our service
running with a somewhat aging fleet, while
providing a top-of-the-line customer experi-
ence,” Russell explains. “We’ve been doing
fairly well at that so far – especially during
the tourist season, when we have an influx
of sometimes up to 10,000 people on the
island. We have to move those people effi-
ciently around the island so they enjoy their
stay, and we have that down to a T.”
Tourist season is considered to begin in
April. At the end of 2014’s tourist season,
CDR Russell says the Department received
reports indicating they did “an excellent job
of transporting tourists around the island.”
He aims to earn that same high level of feed-
back this year and in years to come.
As for the aging fleet, Russell says the De-
partment is actively looking at upgrading to
improve lifting capacity. They are also cur-
rently upgrading their port infrastructure.
In 2016, Royal Caribbean will introduce
their new Quantum Class cruise ships into