Kineticom | 5
client and talent satisfaction through online
surveys.
To qualify, firms must generate revenue
in North America from placing temporary,
contract or direct-hire employees. A mini-
mum number of clients and employees take
a three-question survey and a company is
recognized if its satisfaction score exceeds a
set benchmark, a standard achieved by only
1 percent of the staffing industry
“With their acute expertise in the wire-
less industry, the founders decided that they
could build and implement a business model
in which a company would deliver a unique
client and candidate experience in the wire-
less market,” he says. “It’s the high level of
service across the wide number of projects
that brings me the pride – the consistency
over such a period of time.
“Anybody can hit a good shot once, but
it’s the ability to be so consistent across a
broad spectrum of clients over the years that
represents truly great achievement.”
The first step is associating with the right
people, which, in this case, are those possess-
ing a passion for customer service – whether
