FirstLight Home Care | 7
baby boomers demographic bubble, which
is pretty amazing.”
When looking for new franchisees,
they look for a combination of business acu-
men, strong communication, people and
presentation skills, and someone with expe-
rience managing people and building teams,
Bevis says. But equally as important, they
want owners who want to make a difference
–
people who want to help others be service
leaders. “They want to help their commu-
nity, make a difference in people’s lives so
they can be known for having a very strong
reputation for service.” FirstLight also prides
themselves on providing training for every
aspect of the business. They have an intense,
hands-on approach and offer extensive sup-
port. Their new owner training process goes
through three different phases that includes
60
hours of pre-training, a week of classroom
training and then six additional days on-site
with the franchise owner as they begin to op-
erate their business.On a continuing basis,
they continue to provide hands-on support
with the owner through different channels
of communication online. Then, they go be-
yond that with in-field visits. They also hold
regional and national conferences every six
months, which are great learning opportu-
nities for owners to exchange best practice
knowledge and gain further training, Bevis
says.