4 | Stahl Specialty Company from a global composite of clients, President Jim Spalding says the company adheres to a “keep-it-simple” kind of philosophy. Simplicity would seem elusive given Spalding’s affirmation of an operational mandate for “perfect service and perfect quality.” He says all of Stahl’s staff strives to have what is recognized as the “perfect” day. As Spalding explains, “That means you show-up at work on time, you make a quality part, treat customers like their number one, make a positive contribution wherever you are, maintain a clean working space and maintain our safety standards. It means zero defects and one hundred percent on-time delivery – that’s a perfect day.” When asked whether it is possible for an operation of such dynamics to actually achieve such perfection, Spalding does not hesitate in saying, “Absolutely.” “We have a lot of perfect days, but it all starts with the expectation. We have high expectations, and believe as a business we have to be perfect, but that doesn’t only relate to the way we’re treating customers and the way employees do their job, it also means that as a company we have to fulfill the expectations of our workers. Our leadership also has to be perfect, which means making sure we’re providing benefits, paying people accurately and on time, providing a good facility with good equipment and opportunities for employees to advance. We’re constantly operating on standards that have to be accurate.
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