Business World | April 2015 144 lion pounds of laundry a year, Shared Hospital Services relies heavily on its 100 employees ranging from the laundry and production facility to the plant and delivery team. With no plans to expand from outside of their current 50-75 mile radius in Portsmouth, Virginia, the organization has the ability to take on additional poundage, but will choose a calculated, customer and people centric approach to growth. “When a patient comes to the hospital they’re ill, – that is the reason they’re there,” Berge said. ”How do I affect their overall experience? They’re lying on my sheet, their head is on my pillow case, my blanket covers them, so it is important these products delivered to them are processed properly, meet all of the HLAC requirements but also be a quality product that the patient will feel comfortable with.” Centrally located within the market they serve, Shared Hospital Services works closely with the Healthcare Laundry Accreditation Council (HLAC) to ensure that workers are adhering to safety standards and that the laundry is producing clean linens. A voluntary venture, the accreditation provides a comprehensive audit of operational processes, equipment and employee practices. Following these guidelines prompts the organi-
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