2 | Morgan Services
Morgan Services | 3 “Quality, service, cleanliness and value” – such are the principles that distinguish greatness according to Cavett Robert, the late author, entrepreneur and founder of the National Speakers Association. He once said, “No one cares how much you know about your product or service until they know how much you care about their problem.” For more than a century, Morgan Services’ success has been compelled by consummate care in the eliminating of problems particularly confronted by their customers in hospitality and healthcare. Though quality, service and value all connote to its expertise, the company’s approach to cleanliness definitely helps distinguish its industrial greatness.
4 | Morgan Services It has been said that image is everything, and for more than 125 years, a company with home offices in Chicago has prospered by perfecting the practice: “we make businesses look better.”TMBut for that matter, Morgan Services also helps business function better, saving their customers from unnecessary expenditures of time, money and frustration in the process. Though it is largely regarded as a high quality textile rental-service company that provides linens, apparel and other product services critical to the hospitality and healthcare industries, operations at Morgan actually encompass much more. Beyond its strict adherence to the rigorous regulatory requirements that govern laundry services provided to healthcare, beyond its tending to the table and bed linens that add aesthetic allure to the most opulent of restaurants and resorts, Morgan is in fact, more than a mere linen and uniform rental company. It is the very conduit fromwhich those in hospitality, healthcare and environmental services actually source so much of the materials needed in their respective operations. For hospitals, clinics and other healthcare providers, the Dayton location was 2012 Plant of the Year
Morgan Services | 5 APRONS CAPABILITIES TABLE LINENS SHEETS HEALTHCARE Durable, Comfortable, Healing MJS polyester sheets and pillowcases 800 421 6599 venusgroup.com HEALTHCARE YOUR SOURCE for ONE-STOP SHOPPING DOMESTIC MANUFACTURING & DISTRIBUTION TABLE LINEN TOWELS SHEETS APRONS UNIFORMS HEALTHCARE NAT IONAL DI STRIBUTOR OF THESE ADDIT IONAL QUAL IT Y PRODUCTS MADE IN THE U.S.A. Due to our domestic manufacturing facility in Southern California, and our dedication to quick turn around, we’re able to complete most custom projects in 5-7 working days. Compare that to your current vendor who takes weeks because they have to go oshore to get it done!
6 | Morgan Services Morgan Healthcare Division is a supplier of the scrub suits, lab coats, patient gowns, bed linens, towels and you-name-it in terms of textiles touched by the industry. In hospitality the Morgan Hospitality Division is also the supplier of the napkins, tablecloths, bedding, towels, washcloths, staff garments and so much more. Morgan maintains one of the most extensive inventories of textile goods and other products for rent to the hospitality and medical industries, and the services it provides in the cleaning and maintenance of those materials has been distinguished among best practices in the industry. It’s emergence as an industry leader, however,
Morgan Services | 7 We commend Morgan Services for their environmentally conscious stewardship preserving our natural resources. NORCHEM & MORGAN PARTNERSHIP ACHIEVEMENTS Recycled 150,000,000 gallons of Water and Energy Savings recovery of our number one resource. Significant reduction of Carbon Footprint Utilizing environmentally safe laundry detergent improving image and longevity of reusable hospitality and healthcare items reducing disposable use. 5649 Alhambra Ave. Los Angeles, CA 90032 Ph: 323-221-0221 / 800-442-4360 | Fax: 323-227-8733 E-mail: norchem@norchemcorp.com Web site: www.norchemcorp.com Ultrapure Wastewater Recycling System Green Laundry Detergents
8 | Morgan Services As a provider of chemical products and state-of-the-art cleaning systems for over 40 years, NORCHEM Corporation is the industry’s leading source for solutions that effectively empower healthcare, linen and industrial laundry operators like Morgan Services who routinely rely on solutions that successfully enable cost-effectiveness while adhering to environmentally safe practices and regulations. Being the sole manufacturer of this environmentally conscious assortment of proven products Norchem is able to provide customized solutions designed to promote efficiency, productivity, linen longevity and cost savings for a sustainable future. NORCHEM products include: ULTRAPURE, the only proven wastewater treatment and recycling system reducing water consumption, and lowering operational costs; NORBRITE green detergent dispensed through fully automated NORFLOW-WIN chemical injection system designed for conventional and tunnel washers. NORCHEM’s Production & Manufacturing Division is a developer of customized sanitary stainless steel tanks, pumping systems, inline water heaters, shaker screens, and more. NORCHEM has achieved global respect for helping its customers realize greater savings, but its delivery of these solutions have been uniquely designed to not only benefit business, but the environment in which all thrive. To learn more about NORCHEM products and services, visit us at www.norchemcorp.com discover how working with Norchem can benefit your business. v has been prompted by certain expertise in adaptation and vigilance in the changing of market trends. To explain that facet, President and C.O.O. Tim Simmons, explains just how much the company has evolved over the course of time. Simmons’ story is a once-upon-a-time tale that dates back to the 1800s when Morgan was known for fulfilling linen services to the passenger trains traversing the nation. “That was our primary business, cleaning the linens used in the Pullman cars, and that’s why you see so many of our locations established in the proximity of train depots,” explains Simmons.
Morgan Services | 9 CRM AlliAnt SySteMS is a proud partner of Morgan Services, Inc. Route AccountIng Mobile coMputIng GARMent trAckIng linen MAnAgEMEnt (888) 513-9293 AllIAntSyStEMS.nEt thE prEMIEr provIdEr of SoftwArE SolutIonS for tExtIlE rEntAl coMpAnIES MAt trAckIng Ad_Final_Print.indd 1 6/12/13 11:13 AM FROM MAYFLOWER TO MORGAN The Morgan story actually dates back much further, to 1620, when the Mayflower arrived off the coast of what would become Massachusetts. The ship’s cooper (one skilled in the construction of barrels) was a man named John Alden; in fact, this is the very same man credited as the first from the Mayflower to step foot on Plymouth Rock. He later married Priscilla Mullins, whose family were also passengers aboard the Mayflower. John and Priscilla went on to become crucial figures in the earliest history of the ef-
10 | Morgan Services forts to colonize America, and they may have been the most prolific in terms of the progeny produced by any of those early settlers. They had ten children who went on to raise their own respective families. Generations later led to a descendent Amanda Alden who married Kendrick E. Morgan. Amanda’s second cousin was John Alden Spoor who was the General Manager of the Wagner Palace Car Company in St. Louis – the last competitor to Pullman in the railroad sleeping car business. In 1887, Spoor and some friends bought a laundry in St. Louis, Missouri to clean the linens for Wagner Palace; Spoor was the first President. In 1888, Spoor invited Morgan to move to St. Louis with Amanda and run the business. Morgan soon became President. Indicative of the era, Morgan deployed horse and buggy teams to collect and deliver laundry it cleaned for the Wagner Palace sleeping cars. In 1899, the Pullman sleeping car company merged with
Morgan Services | 11 When you think of Morgan Linen Service, think “INTEGRITY”, completeness, wholeness. A family owned business for 125 years, Morgan Linen Service has unique soundness in the industry. In a world with economic unsoundness, it is nice to have a company that you can depend on. Morgan Linen Service specializes in uniform and linen service for all types of businesses from hotels to restaurants to food processing facilities. Their policy of building long term relationships with their vendors and customers by being a business partner, helping their vendors and customers reduce cost and improve productivity has separated them from many companies in the industry making Morgan Linen Service a leader in the Textile Rental industry. Morgan Linen not only cares about their vendors and customers but also the environment, constantly adapting to a changing market place and staying on the cutting edge with the newest green technologies that keep our environment safe. Morgan Linen Service has facilities located nationwide. Each facility is encouraged to operate in its own market allowing each location to provide products and services with its individual customers in mind. If you are looking for a business you can trust, think “INTEGRITY”, think Morgan Linen Service! For the many reasons above, we at United Textile Distribution are proud to be associated and have Morgan Services as a customer. 350 Shipwash Drive, Garner, NC 27529 Ph: 800-262-7624 | Fax: 919-779-6065 www.unitedtextiledistribution.com Wagner Palace and Spoor joined the board of the company that continued as Pullman. In 1902, Morgan moved the home office from St. Louis to Chicago. He and Spoor continued to establish locally incorporated laundries along the railroad lines from New York to Los Angeles. By 1925, Morgan had acquired a majority of the shares of each of the companies and changed all their names to include the Morgan name. All the companies were later merged to form what is now Morgan Services, Inc. After Kendrick’s untimely death, his son Alden K. Morgan, went on to run the business for a time, then followed his son, John AldenMorgan, whose leadership over a following period of decades saw this enterprise transition into entirely new areas of expertise. John Alden Morgan’s Son-in-Law, Richard Senior, and Grandson Alden Senior serve respectively as CEO/ Chairman and VP of Finance & Administration of Morgan Services today. Though company operations bear little resemblance to the processes of old, it still functions as a friendly family business by retaining wellhoned family values involving respect, fair dealing and making good on the assurances provided to customers as well as coworkers
12 | Morgan Services who are referred to as members. Yet, as Simmons observes, much of Morgan’s achievements can be credited to a rare measure of flexibility and speed in responding to the dynamics of change occurring in the market. This would certainly prove beneficial during the Great Depression of the 1930s and in the 1940s when the call to duty of our nation’s military also prompted dutiful response from Morgan to provide laundry services critical to the comfort of the U.S. troops as they were transported from place to place across the country. But in this same era, the company had increasingly observed the diminishing rates of passengers aboard the trains it had so long served. Intent to diversify their customer base, Morgan transitioned into the hospitality industry. Their customers, comprised by restaurants and hotels, soon discovered that Morgan’s services not only offered cost-effective means of maintaining and cleaning their textile concerns, but also eliminated time formerly spent dealing with it all, so they could now better concentrate on their own core services. While these considerations are crucial in hospitality, they are especially critical to operators in healthcare.
Morgan Services | 13 You’re Teaming with Experience Proud to Partner with Morgan Services www.tinguebrownco.com www.talleymachinery.com www.tbr-associates.com Offers custom-tailored consulting services that boost production, reduce costs, reclaim plant space and promote long-term profitability. Is renowned for its expertise in flatwork ironer maintenance, repair, and operation. Talley is a leading supplier of parts, equipment, rebuild, and rigging services. Offers high quality laundry products that keep flatwork ironers, folders, sling systems, and other laundry equipment operating at peak production levels, year after year. The company offers worldwide sales distribution and support with expert guidance on laundry product specification by experienced Tingue representatives plus personal, on-site installation. Is a custom design and plastics molding company specializing in the conversion of metal, fiberglass, wood, and other parts or products into complete, integrated, rotationally molded plastic designs. Award-winning MOD engineers help you cut the parts count, reduce product weight, boost strength, and add stunning visual appeal with rotational molding. Knowhow in Action 800-829-3864 800-222-9954 800-829-1335 800-829-4535 The Tingue Family of Companies www.modlaundry.com Hospitals once dedicated huge segments of facility space, time and personnel tending to laundry needs. While the maintaining of textiles is just as important at hotels as it is at hospitals, the fact remains that hospitals undergo greater regulatory scrutiny and subject to stiff penalties when found noncompliant, because people can become gravely ill, or even die, when proper procedures aren’t followed. Yet, as Simmons also asserts, the investment in resources and setting aside of necessary space to accommodate laundry services increasingly compelled hospitals to reevaluate their approach. Those spaces could be dedicated to more productive purposes in terms of patient care. Even as hospitals began waking up to the advantages of outsourcing, there was an increasing proliferation of private physicians opening their own specialty clinics in the late 70’s and early 80’s that also needed specialized laundry care. Throughout the shifting of eras of operation, Morgan Services not only responded to the opportunities, but resolved to distinguish the quality of its services from that provided by any other. Morgan presently operates from more than 20 locations spanning the United States, from Boston to California, process-
14 | Morgan Services ing more than 65 million pounds of laundry per year. To do so, it deploys state-of-the-art technologywith themost innovative of automated systems to help with the monitoring, measuring and achieving levels of efficiency rivaling anyone in their industry. Yet, for all that sophisticated machinery, Morgan still applies the human touch in terms of spurring the best efforts of its members routinely recognizing the hard work they perform and honoring their achievements in service to the company and its customers. The company website not only features content about the services provided by Morgan, yet also pays tribute to the various teams fulfilling important roles. In respect to their services to healthcare, Morgan has secured accreditation by the Healthcare Laundry Accreditation Council (HLAC) and expects to have all of its plants accredited next year.This certification is only awarded to enterprises after submitting to a rigorous review of all operational systems and demonstrating proof of its adherence to the strictest of protocols involving the processing of laundry. The certification process involves every manner of examination, from the way textiles are sorted and cleaned to the John Alden Morgan with his brothers Kendrick Pierpont and George Walker in 1940s when Morgan Services began supplying linens and blankets to troop trains throughout the U.S. (L to R) Morgan Services President & CEO (1974-2003) Richard J. L. Senior, Morgan Services Director Diana Morgan Senior, Morgan Services President from 1941 to 1974, John Alden Morgan.
Morgan Services | 15 way that air is circulated through a plant. It analyzes the way in which water is filtered, the way workers come in contact with textiles as well as the way they are trained in performing necessary protocols. HLAC accreditation ultimately encompasses much more, but as Simmons says, “We undertook accreditation to provide a level of assurance to hospitals that we’re processing linens in accordance with strict guidelines that assure delivery of a quality product.” “There’s a strict process of meeting special parameters, and if you don’t, you don’t get accredited. More importantly, we think these procedures are necessary for patient and employee safety. We’re going to do what is necessary to ensure we’re compliant and our customers are being served the way they should be served,” says Simmons. In addition to its HLAC accreditation, Morgan Services was the very first coast-tocoast linen and uniform enterprise to achieve “Clean Green” Certification from the industry authority known as the Textile Rental Services Association (TRSA). Morgan has been honored by the TRSA for achieving efficiencies in water and energy conservation and embracing best management practices S Y S T E M S A subsidiary of Ellis Corporation Ellis Corporation is the premier designer, engineer, and manufacturer of industrial machinery in the laundry, wastewater treatment and heat transfer applications market. Ellis has been in business for over 100 years and managed by the same family for five generations. With the introduction of the Vega product line to our customers, now more than ever, find out how Ellis can help you. One corporation with a great record of engineered products and services you can count on. Call today for more information; 630-250-9222, or visit our websites at www.elliscorp.com and www.vegasystemsusa.com. For confidential inquiries please contact us at: inquiries@elliscorp.com. ONE SOURCE – MANY SOLUTIONS.
16 | Morgan Services LOGO MATS Aquamarine Black Brown Chocolate Clay Cranberry Gold Grey Dark Gold Emerald Green Forest Green Light Blue Navy Orange Purple Red Rose Royal Blue Sandalwood Silver Steel Blue Suede Turquoise Yellow • Manufactured using our computerized MasterWeave™ tufted process. • 24 colors available with up to 6 colors per mat. • Static dissipative nylon yarn with StainStopper™ Technology. • Yarn dyed with Perma-Dye™ dying technology for vibrant color. • 100% Nitrile rubber backing for increased slip and skid resistance. • Certified “high traction” by the National Floor Safety Institute. • Available in High Resolution 31.2 oz and Standard 23.5 oz per sq. yard weights. STANDARD SIZES: 2’x3’, 3’x4’, 3’x5’, 3’x10’, 4’x6’, 4’x8’, other sizesmay be available. AVAILABLE BACKING: Smooth, Universal Cleats and Suction. PAGE 24
Morgan Services | 17 WE ARE PROUD TO PARTNER WITH MORGAN SERVICES. STANDARDTEXTILE.COM for the reusing, reclaiming and recycling of resources. While Morgan practices reflect the company’s attention to environmental sustainability, Simmons says the company is equally, if not more, focused on patient safety. He says Morgan Services members take great pride and dedication in their role to help reduce the likelihood of hospitalacquired infections. While that prompts the industry’s best practices in laundry care, it has also led Morgan Services to become a leading provider of supplies through its divisions of healthcare, hospitality and environmental services. The company website at www. morganservices.com features an array of microfiber products, mats, specialty cleaning cloths, mops as well as other environmental service products. They also provide all manner of color and style in the way of hospital or hospitality apparel. Simmons says a team is deployed in each division to help customers determine the best colors and styles to suit their respective operation. Uniforms can even be equipped with RF chips which accommodate tracking and usage patterns associated with the lifecycle of the garment. This feature is a real convenience at facilities where scrub suits seem to go missing too soon. PARTNERS IN PROFESSIONALISM After 125 years of operation, Morgan Services has also prospered by forming strategic relationships which augment its ability to so effectively serve its customers. For example, the company has maintained a long-term relationship with Ellis, an industry leading manufacturer of washing machines and other laundry equipment. Morgan Services has also worked closely with another familyowned industry leader in Tingue, Brown & Co., a global supplier and manufacturer of high-quality finishing equipment products
18 | Morgan Services Browntone Charcoal Chocolate Cranberry Emerald Green Navy Platinum Fir Green Glen Green Grey Silver Slate Grey Solid Red Steel Blue Suede Autumn Brown Black Opal Blueberry Frost Burgundy Berry Dark Granite StarDust Grey Classic Carpets Cabot Grey Red/Black Solid Blue Midnight Blue • Ultra-Twist™, heat-set nylon yarn construction resists packing and crushing. • Dirt lters into the mat rather than remaining on top. • Mat is static-dissipative with StainStopper™ Technology. • Yarn dyed with Perma-Dye™ dying technology for vibrant color. • 100% Nitrile rubber backing for increased slip and skid resistance. • Certi ed “high traction” by the National Floor Safety Institute. STANDARD SIZES: 2’x3’, 3’x4’, 3’x5’, 3’x10’, 4’x6’, 4’x8’ other sizesmay be available*. AVAILABLE BACKING: Smooth, Universal Cleats and Suction. *some sizesmay not be available CLASSIC MATS™ & CLASSIC CARPETS™ PAGE 25
Morgan Services | 19 such as flatwork ironer products and textile materials designed to promote high throughput rates with low maintenance, important energy savings and safety for workers. As for the products supplied by Morgan Services, it has formed relationships with companies that operate throughout the world in an effort to source the materials representative of the quality standards which have so successfully defined its own operations. The company maintains a close relationship with Florida-based Fashion Seal, a leading producer of apparel for healthcare who has also helped develop the catalog of available goods accessed through Morgan Service’s website. In hospitality, Simmons says Morgan Services has maintained a long relationship with another company known as Baltic Linens whose services are described as invaluable. Other companies, like Venus Textiles, provide specialty product to meet unique customer needs. Because of Morgan Services’ standards, Simmons says it is very “difficult” to secure Morgan’s business. Yet, for those who can deliver on quality and expectations, Simmons says the company practices loyalty, to the extent that is also difficult to lose their business. Morgan Services is a crucial professional partner to many companies due to the range of customers served by Morgan. From hospitality to healthcare, Morgan Services provides means for a number of companies to more efficiently see their products penetrate into the market, and that’s made a difference to companies in America, as well as India, Cambodia, Pakistan and the Caribbean. As for the future, Simmons says the company is always seeking new opportunities, but exercises caution. “We know what we do well, and we’re not trying to be the biggest in
20 | Morgan Services MICROFIBER PRODUCTS Microfiber Flat Wet Mops • Polypropylene scrubbing strips for better deep grout line cleaning by creating scrubbing action • Wet mops have an additional layer of microfiber for fluid retention versus a layer of foam, making it more bacteria resistant • Excellent launderability • Available in four colors for coding systems - red, yellow, green and blue in 18” and 24” Microfiber Looped Wet Mops • Low abrasive wet pads for general use • No foam inner layer, only additional layers of microfiber for greater absorbency • As durable as any microfiber on the market • Available in blue and green in 18” and 24” lengths FASTER. BETTER. EASIER. MORE ECONOMICAL. Compact Mopping System Combo • Small, lightweight bucket and sidepress wringer are perfect for small jobs; accommodates up to 20oz. mops • Fits into tight spaces for convenient storage • 2” non-marking casters • Optional divider insert allows clean and dirty water to be kept separate • Color: Yellow; Size: 10-1/2” x 17-1/2” x 18”; 21 qt. Microfiber Buckets • Both buckets constructed of durable plastic; accommodates 18” pads • Optional gray wheels for easier maneuverability included with 6 gallon blue Bucket/Strainer combo, must be purchased separately for 5.25 gallon blue Top Down Charging Bucket • Bucket/strainer combo ships with strainer for light wringing • Top down charging bucket with water-tight lid • Pad preparation in the laundry room instead of patient areas Microfiber Cloths • Excellent cleaning for any surface including counter tops, porcelain, chrome, glass and wood; excellent for washroom cleaning • For general purpose cleaning; available in green, pink, red, blue, yellow for color coding • Blue suede cloth is specially designed and knitted for cleaning glass and dust, and can be laundered extensively • 16”x16” available in green, pink, red, blue, and yellow • 12”x12” available in green and blue • 16”x16” Suede Glass Cloth available in blue only Microfiber High Duster • Multi-use tool designed to clean hard-to-reach areas such as overhead pipes, ledges, ceiling fans and behind furniture • Stainless steel sword embedded in heavy canvas can be bent in any shape • A snap connection allows quick transfer to adjustable handle to permit high dusting • Adjustable nut at handle for different angle cleaning • For high dusting will fit #LFS100 and #CH246 microfiber handles • Gray Frame, Size: 2-1/2” x 29” • Blue Duster Cover, Size: 3-1/2” x 21-1/2” • Blue Complete Duster, Size: 2-1/2” x 29” 28 MICROFIBER PAGE
Morgan Services | 21 our industry, just the best.” He says the company is not presently looking to expand into new locations or markets, but isn’t opposed to anything in the way of a right opportunity. He hints of upcoming potential to expand on services already being provided to its current customer base, referring to a new product, or service, which will enable Morgan Services to more greatly deliver on solutions that mitigate hospitalacquired infections. As to what that product actually is, well, Simmons excitement for the future may only be outmatched by his intent to keep a secret. “Some people admitted to a hospital will acquire nosocomial infections like pneumonia or “superbug” infections.” We are near final development of a product and service that will help healthcare facilities address this problem. Based on initial reaction of healthcare professionals, there is a great deal of interest. They appreciate what we are developing to help them reduce the potential for hospital acquired infections,” says Simmons, while refusing to reveal more details. Even as the company prepares for the launch of this new – thing – all can be sure that the company will continue to emphasize quality, operational excellence and critical attention to customer service just as it has for the last 125 years. “Our mission is to be the best company in our service area as seen through the eyes of our target customers,” says Simmons. “That isn’t a company slogan ... that’s who we are and what we do, everyday.” MICROFIBER —IT’S BETTER Morgan Healthcare Linen Services encourages you to consider Microfiber. Microfiber is a strong, lint-free, ultra-fine fiber that lasts longer than traditional cotton fiber mops and removes bacteria, even without chemicals. It is the one of the most effective products for cleaning and is widely accepted for use in healthcare facilities. Reduces bacteria levels up to 99%, far and away more than traditional cotton cleaning products. (EPA) Eliminates room-to-room cross contamination. (UC Davis Medical Center) Easier to use and more absorbent, resulting in upwards of 20% labor savings a d a reduction in W rkers-C pensation claims. (UC Davis Medical C nter) 95% reduction in wat r and chemical costs, and reduced drying time, saving electricity. (EPA) COTTON FIBER Cotton fiber only pushes dirt & moisture, leaving surface dirty & wet Microfiber lifts and traps dirt & moisture, leaving surfaces clean, dry & polished MICROFIBER PAGE 27
Garments Microfiber Linen Healthcare Products
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