12 | AmeriCare Ambulance Service ing how significant this was to healthcare providers as well as their patients, AmeriCare was the first ambulance company in Indiana to offer specialized preventative care to any passenger coming in contact with its stretchers. AmeriCare deploys specially-designed textiles which reduces friction to prevent skin tears, padding that relieves pressure point areas to prevent new wounds from appearing and diminishes potential for current wounds to be made worse during transportation. AmeriCare also offer the much appreciated “Heads-Up Seven-Up Program,” an initiative that allows skilled nursing facilities to receive a “heads-up” notice whenever a new resident is about to be transported to their facility. Too often, hours may pass between a hospital’s indication of discharge and the actual time when a client arrives at the senior care center. At many facilities, the person may arrive to find preparations have yet to be fully made, and if that arrival comes during a shift change, Ott says the new admission might be greeted with a sense of chaos. AmeriCare takes the time to let healthcare providers know exactly when the patient is arriving, giving them time to better prepare for the admission and better opportunity to make a great first impression. Ott says these are minor details that can help make a major difference in services to its customers, and to be sure, the dedication to that service is honed by respect for families. Family is an unceasing focus of Ott’s considerations. Today, while he and his wife have become parents to two sons, Ott has a much larger extended family in the form of company personnel. AmeriCare fosters a familyfriendly, team environment complemented by uncompromising family values involving
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