186 | Business World Magazine |
July 2013
Quality Grinding based in Northern Michi-
gan. It also has long standing partnerships
with companies in its home base which have
routinely provided heat treating services. As
Clark Manufacturing has grown, it has also
helped other companies grow, and as Fuller
says, the company’s focus on collaboration
and commitment are critical components of
Clark’s industrial fortitude.
For all the company’s reliance on tech-
nology and marvels of machinery, Fuller says
the business still comes down to relationships
and people serving people. To that point,
Fuller explains that providing great service to
customers requires attention to serving em-
ployees too. He says customer satisfaction is
directly impacted, if not determined by, the
degree of employee satisfaction within an
operation. Fuller explains that the vision at
Clark is to ensure customers and co-workers
alike are being satisfied. This means not only
ensuring that all have the training, tools and
operational space to conveniently conduct
their work, but benefits and incentives too.
At Clark, such benefits include the ability to
earn promotions, to advance in their careers,
and participate in profit-sharing programs
based on annual performance of the com-
pany. “Very few job shops have the capability
to provide that kind of benefit, but it’s im-
