4 | Reed Transport Services FIRST PRIORITY At Reed Transport Services Inc., their vision is to develop and grow by creating opportunities for employees – who, in turn, drive value to customers and partners. To execute on that mission, the company has made their employees their “first and foremost priority,” says Mike Ryan, COO of ReedTMS. “Our culture here is to take really good care of our employees, and they take care of our customers and our carriers, which helps drive the business.” Employees are taken care of in many ways, Ryan says. They are provided with compensation at or above market value, benefits, events, atmosphere, and more. The idea is that a happy employee is a productive employee, which in turn creates a happy client. “We hire a lot of life people. We feel like you spend more time at work than you do with your own family, so you want the employees to enjoy working with one another,” Ryan says. “We hire like-minded individuals.” To ensure they bring in the right people, Reed Transport Services has a thorough “hiring and onboarding program,” where they find people systematically, based on DISC assessment profiles. “Based on these hiring assessments, we first qualify the person’s communication style to make sure they’re going to fit within the department or group,” Ryan explains. “By having the right people,
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