Boston Pizza | 11 www.richardson.ca www.canola.com Richardson Oilseed is proud to salute Boston Pizza on its 50th anniversary. Congratulations! 1-800-635-3296 oilseedinfo@richardson.ca tinue to remain at the core of operations. As Pacinda affirms, “Great tasting food in a warm and friendly environment, at great prices with great service ... if you can provide that you’ll have a strong business model and you’ll grow. Our slogan, in fact, it’s more than a slogan, but it says, ‘We’re here to make you happy.’ Take care of your guests, they’ll come back again, and again, and your business will stay relevant.” If anything has changed, Pacinda says it is reflected in the degree that technology has been integrated within operations. “Sixteen years ago, there were lots of manuals and binders, but now all that material is available online. That has helped us to efficiently provide training for a lot of young people who can go online or use their iPhone to conveniently access training materials for the job they’re going to fulfill. It’s also enable customers to go online, order whatever they wish from the menu, and have dinner delivered direct to their home from any one of our more than 350 locations,” says Pacinda. “Technology has empowered us to expand our services to customers as well as our franchise
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