8 | Capella Marigot Bay
ship and was acquired by an international
investment group. That group hired Capella
to handle management of the resort and ma-
rina, adding to a hefty portfolio of far-flung
locales that stretches from Mexico to Singa-
pore.
“It’s an exciting new opportunity for us
and we’ve been spending a lot of time get-
ting the rest of the team in place,” Kycek says.
“The marina is the focal point of the desti-
nation, and it’s sort of like having a world-
renowned marina with a luxury resort that
happens to be attached to it.”
The resort and marina had previously
been managed separately.
Kycek says a majority of the property’s
existing employees were retained, which
meant a good deal of the initial Capella work
involved getting that holdover personnel up
to speed on the new company’s mission and
vision, as well as implementing a new system
of day-to-day operations.
And, because it’s a service-heavy endeav-
or, getting that training right is mandatory
to maintaining the facility’s lofty ratings on
travel websites such as TripAdvisor – where
85 percent of respondents have ranked it as
either very good or excellent.
“It always takes a few months before all
the wrinkles are worked out,” he says. “It’s a
