Capella Marigot Bay | 13
members are on call 24 hours a day to share
knowledge of the island and coordinate ex-
tra touches for the visit, such as a floral ar-
rangement to celebrate a special occasion, a
secluded table for two in the Tree House res-
taurant or myriad other island activities.
“It boils down to service, service, service,”
he says, “and to having and maintaining a vi-
sion as a global leader in the service industry.
There are so many little touches, from the
welcome amenities to flexibility at check-
out time that Capella has always excelled in.
They’re all very important elements.”
The local community is also a beneficiary
of the service mindset.
Kycek says the resort works extensively
with local vendors and suppliers, including
relationships with farmers to source prod-
ucts for the restaurants and partnerships
with tour operators on a wide range of activi-
ties for guests. Private tee times are arranged
for visiting golfers and transportation via
luxury automobile or helicopter is also avail-
able thanks to those arrangements.
“That’s part of it,” he says. “Whenever we
can do business locally, we do so. It’s not just
about serving our guests, it’s about being a
good neighbor to the community where we
live.”
