Capella Marigot Bay | 11
quick ramp-up, improving the existing skills
sets and getting everybody on the same page
with our branding. It goes from top to bot-
tom, and we put a focus
on every element that
interacts with custom-
ers.”
A key element of
the service-centric ap-
proach, Kycek says, is
the presence of a team
of personal assistants
for each arriving guest.
An assistant makes con-
tact with visitors prior
to their arrival to help manage and curate ev-
ery element of the vacation.
Upon a guest’s arrival on site, team
