10 | Masterpiece Retirement Communities
for you” and has the employee’s wear badges
that say “I am here for you.” “We really live
that motto on the badges,” he says, adding
everyone is there for each other, during the
good days and the bad. “They’ve always seen
us through any difficulties, the fact that we’re
there for each other.”
“We all feel like a family as a result and
they enjoy coming to work,” he adds. “They
never walk by a resident without sharing a
story or giving them a hug. They always share
something with the resident.”
“Our managers are allowed to make mis-
takes and learn from them by being truly
hands-on and running each project as their
own business. Our accounts and payroll are
completed at project level and project man-
agement have autonomy and function effec-
tively with guidance from experienced VPs.
With awell lead teamyou cangroweachproj-
ect to profitability in leaps and bounds. Ex-
perienced employees are guided with a light
touch, which is what the butterfly logo rep-
resents; they in turn have a special relation-
ship with the residents, always professional.”
At Masterpiece, each employee is also valued