2 | North Texas Health Care Laundry
Phil Crosby, the pioneer in quality management theory and practices, noted that qual-
ity results from “a carefully constructed cultural environment.” He said, “It has to
be the fabric of the organization, not part of the fabric.” However, there is such an
enterprise in North Texas where the carefully constructed cultural environment and
quality in the fabric of the organization is actually fostering quality that can be found
in fabrics. In this case, that quality is fundamental to physical health.
