10 | SeniorCare
distinguish this service provider. Senior-
Care E.M.S. is one of the only commer-
cial ambulance services in all of New
York State which has automated external
defibrillators on every basic life support
ambulance. Though that isn’t a regula-
tory requirement, Vatch says the philoso-
phy here is that patients should be cared
for ABOVE the standards of care. To that
point, it is the only ambulance service in
the state to be equipped, and train staff, in
the application of balloon pump, a critical
tool for treating patients afflicted by heart
failure.
SeniorCare EMS also maintains a Dis-
patch Center which is staffed 24-hours
a day. Operations are complemented by
Computer Aided Dispatch system which
not only help expedite the taking and
tracking of calls, but can also instantly
recall information involving previous
patients and transports. Dispatchers are
properly trained in the prioritizing of calls
based on the severity of patient illness
or injury. The company also deploys a
Global Positioning System to effectively
track (in real-time) both the location and
status of personnel, enabling SeniorCare
to send the nearest and most-appropriate
unit to any call, in fact, SeniorCare is
