14
| J.D. Byrider
Since 2001 Redsson has been providing
companies with powerful workflow tools
and outsourced services that improve their
operational efficiency and bottom line.
When a problem is identified, Redsson ap-
plies a process of Act > Monitor > Analyze
> Evolve to facilitate continuous improve-
ment.
“
We help our clients identify and move
away from expensive manual processes
by applying automated workflow and out-
sourcingwhen appropriate. Implementing
our solutions is simple and they are easy to
use.” President Rich Schurfeld says.
The organization has built a reputation for
innovation. They creatively combine their
expertise in advanced data processing, an-
alytics, workflow systems, state-of-the-art
printing, document management, USPS lo-
gistics, software development and online
tools to provide custom solutions.
Redsson’s primary clientele consists of B2C
companies. They’re experienced in han-
dling sensitive Personally Identifiable In-
formation (PHI, HIPAA, CPNI, etc.), a critical
ability required when serving utility, cable,
telecommunications, health care and con-
sumer services organizations.
Their client list is impressive, including
companies such as California Water Ser-
vice Group, Comcast, J.D. Byrider Systems,
NSTAR, Sunoco plus governmental orga-
nizations such as Boston Water & Sewer
Commission and the Jacksonville (FL) Elec-
tric Authority.
Some of their specific solutions include
consumer identity verification, returned
(
undeliverable) mail processing, locating
customers/patients,
invoice/statement/
letter printing and mailing, plus document
management.
Redsson values their relationship with J.D.
Byrider. The solution eliminates a manu-
al process used to generate sales letters.
Sales Consultants in dealerships gain 5 to
10
hours each week and spend more time
interacting with potential customers.
“
It wasn’t a simple project, but we worked
with J.D. Byrider’s excellent IT team and
created a custom workflow process en-
abling the solution. Franchisees can now
send letters to the ‘Print Shop’ where deliv-
ery happens automatically” Schurfeld says.
“
We look forward to working with them on
future projects.”
Redsson is poised for significant growth in
the next 5 years with a new state-of-the-
art facility in Denver, Colorado coming on
line in 2013.
