The Cleaning Authority | 9
cleaning methods are Green Seal certified,
using preferred HEPA vacuums and micro-
fiber dusting cloths that safeguard people
from toxic airborne pollutants. “It’s ulti-
mately what our customers buy from us as
a clean home. We provide customers with a
high level of service, and we do it in an en-
vironmentally responsible way,” Wexler says.
The Cleaning Authority also raises
the bar when it comes to technological ad-
vancements. About five years ago, one of the
biggest investments they made into their in-
frastructure was expanding their TCA 2000
program. For three years, 80 per cent of the
IT labour cost was dedicated to re-writing
a system that was already brilliant, Wexler
says. “It’s incredibly important for us to keep
a live, real-time pulse on what’s going on out
in the field – the quality we’re delivering, the
speed we’re delivering it at and the top and
bottom line,” he says.
NUMBER ONE
The Cleaning Authority moved into Canada
last year, and recently celebrated the opening
of their fourth franchise. Over the next three
to five years, they want to continue that ex-
pansion abroad, while continuing to bolster
their presence in the United States. “We
have a bunch of available markets in Califor-
nia, some in Florida and a ton in Massachu-
setts and Connecticut. We have lots of open
space to put great franchises,” says President
Tim Evankovich. The brand is also looking
at expanding into Europe, and the United
Kingdom in particular, in the next three to
five years. Eventually, The Cleaning Author-
ity’s goal is to be the number one cleaning
service in the country, based on growth rev-
enue produced by franchisees. While they’re
motivated to develop the ROI, it’s more im-
portant as a business to be the best at what
they do than to add more franchises.